"SGT Hess, We do not ship to APO addresses, even if we did, we would NEVER ship to Iraq. If you were sensible, you and your troops would pull out of Iraq. Bargain Suppliers Discount-Mats.com"
Dear Bargain Suppliers/Discount-Mats.com~
Unbelievable is the first word that comes to mind. The second is unprintable, but not unthought. Obviously professionalism is neither expected nor practiced at your business.
Not shipping to APO's is not bad in itself; we understand that sometimes it is a difficult process to go through. And quite frankly, you WOULDN'T be shipping to IRAQ, you would be shipping to a Military Post Office and THEY would take care of the actual shipping. Your involvement would end at the packaging and filling out of customs forms.
How dare you tell this Soldier to "pull out of Iraq". That is not his decision to make. He is following orders from someone much higher up than YOU. He was requesting your product, and that would have been a lot of free advertising and quite possibly much more business. Now, however, the response above has been added to many blogs, some news sites and emailed out to everyone we at Soldiers' Angels can think of. A polite "Our apologies, but we do not ship to APO's" would have sufficed.
Dear Bargain Suppliers/Discount-Mats.com~
Unbelievable is the first word that comes to mind. The second is unprintable, but not unthought. Obviously professionalism is neither expected nor practiced at your business.
Not shipping to APO's is not bad in itself; we understand that sometimes it is a difficult process to go through. And quite frankly, you WOULDN'T be shipping to IRAQ, you would be shipping to a Military Post Office and THEY would take care of the actual shipping. Your involvement would end at the packaging and filling out of customs forms.
How dare you tell this Soldier to "pull out of Iraq". That is not his decision to make. He is following orders from someone much higher up than YOU. He was requesting your product, and that would have been a lot of free advertising and quite possibly much more business. Now, however, the response above has been added to many blogs, some news sites and emailed out to everyone we at Soldiers' Angels can think of. A polite "Our apologies, but we do not ship to APO's" would have sufficed.
"'The name of our business is Bargain Suppliers, registered in the State of Wisconsin under our parent company, Capital Renovations LLC. We are an internet based retailer and authorized factory-direct distributor for many manufacturers. Our business model is built on providing the highest value and achieving excellence in customer service.'"
Yep, excellent customer service. Such excellent customer service that if there's any justice, it will soon be the "Out of Business Mats" company. We're all entitled to our opinions on the war; that's what those guys like Sgt Hess choose to protect for ignorant people such as yourselves - your freedom to express those opinions. What is lacking is the tact to express them to the people who actually make those decisions. Sgt Hess may be one of those who is not a supporter of the war, we don't know. He is obviously very much a supporter of our country and the people who live here. Big difference.
As an "authorized factory-direct distributor", I'm quite curious to find out the opinions of and reactions to your response to Sgt Hess of those companies for which you distribute. Maybe they have sons/ daughters/ fathers/ mothers/ brothers/ sisters/ husbands/ wives/ other family members who are in Iraq as we speak, and would not appreciate having their loved ones spoken to in this manner by anyone, much less a company that is working FOR them.
An apology to Sgt Hess would be the least your "business" could do to rectify this. Serious discipline for the author of that email should be considered; THEY should be the one to apologize on behalf of the company and made to sign their name. And know without a doubt Discount Mats, Bargain Suppliers and Capital Renovations LLC will not be used by myself, family or friends who are business owners in the future.
Jackie Mason
As an "authorized factory-direct distributor", I'm quite curious to find out the opinions of and reactions to your response to Sgt Hess of those companies for which you distribute. Maybe they have sons/ daughters/ fathers/ mothers/ brothers/ sisters/ husbands/ wives/ other family members who are in Iraq as we speak, and would not appreciate having their loved ones spoken to in this manner by anyone, much less a company that is working FOR them.
An apology to Sgt Hess would be the least your "business" could do to rectify this. Serious discipline for the author of that email should be considered; THEY should be the one to apologize on behalf of the company and made to sign their name. And know without a doubt Discount Mats, Bargain Suppliers and Capital Renovations LLC will not be used by myself, family or friends who are business owners in the future.
Jackie Mason
Soldiers' Angels-LWT Team Leader/Wounded TLC Member
Proud Marine Mom to Joel
Angel to Hero Sgt Doug/Allen(extended)
Epal to many Heroes
*homebound-Jeffery
www.miss-behavin--behavinasusual.blogspot.com www.americanheroworship.blogspot.com
No comments:
Post a Comment